Menards

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( 8 reviews )

Furniture Stores, Home Decor $$

Open 06:00 AM - 09:00 PM See Hours

14777 215th Ave, Big Rapids, MI 49307, United States

+1 2317-967-563

Menards Big Rapids is a well-known and reputable brand located in the city of Big Rapids. Offering a vast array of products and services, Menards has become a go-to destination for customers seeking quality home improvement and building materials. With a commitment to customer satisfaction and competitive prices, Menards has gained a strong foothold in the market. The brand prides itself on delivering exceptional customer service and providing a wide selection of products to meet the needs of every customer. Whether it's lumber, tools, or home dcor, Menards Big Rapids aims to be the one-stop shop for all home improvement needs. With a dedicated team of knowledgeable employees, Menards Big Rapids is ready to assist customers in finding the right products for their projects.

Reviews

4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Blain adams

March 22, 2024

Kylie in kitchen cabinetry was absolutely fantastic to work with. She really knew her stuff, answered a ton of my questions, and walked us through everything. If I could give her more stars, I would. She was wonderful.

Steve hindman

March 22, 2024

1/3/24. Owner...... Perhaps you communicate with your employees via Email. Provide Correct customer service and have someone answer the phone behind the service desk at the front of the store. OR take out the counter and continue to NOT provide Customer Service PER phone con. T.Q.M. is not practiced evidently. I went into Menards a few times this month. NO 11 Percent Rebate anymore. Plus, the service desk doesn't answer the phone. WHY? You cannot contact them per phone con, cause the automated calling system doesn't allow you. What a waist of customer service. Ace, Big Rapids hardware, and Even Lowes you can talk to an actual person on the phone.

S hallow

March 22, 2024

I eventually found what I was looking for but it likely would have been much quicker had I found an employee that was able to point to or even take me to the product. (I should just get used to it, people say. “It’s the new normal”). Hmm… I’m not buying it! I like the “old normal” better, as in: “Good morning. Can I help you find something? Do you need any other assistance?” 😮 Wow! Yes, thank you. People will spend more where they are appreciated more. Simple.

Bob johnson

March 22, 2024

We had a very bad experience with countertops at Menards. We ordered them and two weeks later they said the order was in. We went to pick up only to find two of three boxes. The manager of the Kitchen/Appliances Dept. made a phone call. One of the boxes was damaged either in shipping or before it shipped. So another one had to be made. Of the boxes we did get that day, the one with the sink hole did not have a sink hole cut out. Also one end cap was missing. I called yesterday about the countertop that had to be remade. They said it was in three days ago. I asked why we were not notified. They did not know.

Brandon garcía

March 22, 2024

Store is clean and they have some good deals. Floor staff is friendly, but cashiers need to work on how they interact with customers. More friendly, less attitude.

John walker

March 22, 2024

Best and most professional service I've had, managing multiple custom countertop orders. McKaehla and Kylie saved me time, money, and corrected problems I was having with a competitor's poor service and delayed delivery times. Absolutely outstanding and thorough follow-up to ensure everything was correct. Menards in Big Rapids needs to be the place you go BEFORE you waste your time elsewhere.

Lisa harris (k9 -companion pet sitting)

March 22, 2024

Good place to get all your needs for your next home project! And the people are all so friendly and helpful!

Mit ch

March 22, 2024

We have Never had a worse experience. Customer service has DECLINED to nothing. Needed to order from service empty! Spent 10 minutes looking for help. .then where there use to be ppl working to help customer they were just riding around with little interest. We always came to Big Rapids because of service in and out of store. Even though it was farther. I think a reevaluation is needed. So dissatisfied.